Booking and Cancellation Policy

Booking and Cancellation Policy

Last updated: 30 March 2023


A 25% deposit is required to secure your booking, with the balance payable at the time of your appointment by cash or credit card. Credit card transactions may incur a small surcharge.

Appointment Confirmation and Reminders

Please check the details provided with your booking carefully, as these are the details your therapist will use to communicate with you.

You will be sent an automated email confirming your appointment at the time of booking. If you do not receive this, please check your SPAM folder, and let therapist know as soon as possible if it does not appear.

You will be sent an appointment reminder the day before your appointment to your nominated email. Let your therapist know if you do not wish to receive this.

Managing your Appointment

For most appointment types it is possible to manage your appointment online up to 24 hours prior. After this time, you will need to contact your therapist to amend your appointment. If you have any difficulties managing your appointment online, please contact your therapist.

Cancellation Policy

As it can be difficult to fill appointments at short notice, please let your therapist know as soon as possible if you need to reschedule.

If you cancel your appointment with sufficient notice, any fees pre-paid for the session will be refunded or credited towards a future session (less any processing fees charged by the vendor).

If you cancel your appointment with less than 3 working days’ notice, you will forfeit your deposit.

If you provide less than 24 hours’ notice of a cancellation you may be charged an additional cancellation fee (up to the full session fee).

If you do not provide notice of a cancellation (i.e., a ‘no-show’), you will be charged for the session.

If you are unsure of anything you have read on this page, please discuss this with your therapist.